How to Process a Refund

You, or your customer, may request a refund for any order. Here’s how…

Note: Your fundraiser must have the settings turned on to accept refunds and the order must be within your set timeframe.

IMPORTANT: Your Stripe account MUST have available funds within it to process the refund. We highly recommend to set deposits from your Stripe account to your bank account to a monthly basis. This will allow funds to accumulate in your Stripe account which can fund any refund requests.

Customer Request:

1. Under your Profile menu on the home page (location can vary by organization), click on the Fundraiser Receipts menu item.
2. In the drop down menu for the order you just placed, choose “Request Refund“. This will send a request to the fundraiser admin.
3. The Admin will now need to log into the dashboard and go to Fundraisers > Refund Requests.
4. The Admin should now Approve or Reject the refund request.
5. If desired, the admin may check the Stripe account to verify the Refund has processed.

Admin Refund:

1. Under the Fundraisers > Orders page, hover over the order number desired and choose the Refund link that appears.
2. Click OK to acknowledge the warning popup. The charge will now be reversed for you.
3. If desired, the admin may check the Stripe account to verify the Refund has processed.